Support Guidelines


#1

There are a few items to be aware of when writing a post under the support category.

For Support Seekers

  • Please be detailed about the issue. This includes, if necessary, being able to provide steps to recreate the problem.
  • Double-check for spelling and/or grammar errors. While mistakes may not cause large issues, someone looking to help could have difficulty understanding the issue if too many errors exist in the writing.
  • For suggestions, please maintain an overall sense of civility and provide detailed reasons behind the request, as well as how the suggestion would be beneficial.
  • Mark the response that helped you the most as having solved the issue.

For Helpers

  • Please be detailed in your solution to an issue.
  • Do not be afraid to ask questions to narrow down the scope of the original poster’s question.
  • Be civil in your responses.